Case Management
Business Challenges
Many organizations have lost millions of dollars in litigation due to the lack of supporting documentation for a claim or investigation. The lack of visibility and difficulty in tracking information causes individuals to short-cut processes that are important to the validity of the response and completion of the case.
Case management operations often have unique challenges, but underlying this diversity are business processes and principles that form a common set of requirements. From the ability to systematically receive requests to the locating of historical information, the ability to manage the complete process is oftentimes the problem. Many organizations address the problem by implementing table-based systems that are great at tracking the standard data fields but overlook the bigger problem of organizing and controlling all the supporting correspondences and content that bolsters the results of a case.
Solution Overview
Prodagio Case Management is a comprehensive and flexible solution that meets the rigorous demands of corporate law departments, government agencies and other case-centric enterprises including e-mails, memos, audio-video files, and any other related information that is important to the life cycle of a case. Prodagio Case Management addresses your diverse needs by providing the ideal combination of typical case management functionality along with robust content management capabilities. Imagine a future where it’s easy to organize and streamline the collection of electronic files including emails, memos, audio-video files, and any other related information that is important to the life cycle of a case.
Key Benefits
- Intuitive web-based UI for easy deployment across the enterprise
- Scalable architecture to meet the demands of high volume and a large user base
- Configurable data model that allows you to organize and track any number of database fields about the case
- Flexible workflow for routing items for review
- Robust search capabilities to locate cases quickly
- Full-text searching to locate important documents quickly
- Proactive notifications of deadlines and important dates
- Centrally controlled templates to create responses and memos quickly
- Immediate access to related cases
- Extensive security model to control access down to a specific case or attachments related to the case.
- Queuing engine to control the workload of case workers
- Increased visibility into the case and process
